Return and Cancellation Policy

• SAFETY FIRST

• HOW CAN I RAISE A RETURN REQUEST?

• One can raise a return request within 3 days of delivery of the product.
• No return/exchange request will be accepted after the given time frame.
• Any cancellation request will be accepted only before dispatch of the order.
  
  

How do i return?

To raise a return request send us a direct WhatsApp message from the chat button on website with following credentials:

• Order Number
• Photo of the product you intend to return
• Reason for returning the product

What items are returnable?

• Only unstitched garments (saris, stoles and dupattas) are eligible for returns.
• The item shouldn't have been used in any way.
• They must be in original condition.
• For clothing unwashed and unworn.
• In the original packaging with all the tags etc. 

Note: Returns will not be initiated for the sarees, if blouse has been stitched or fall/pico has been done.

Orders with manufacturing defect/in damaged condition or dispatch of incorrect item.

• If you receive your order in a damaged condition or with any manufacturing defect or it's not the product you ordered email us at theweaverbanaras@gmail.com within 24 hours of receiving the product.

• In this case we will replace the product at no extra cost. If replacement is not possible we will let you choose an alternate product of the same value.

• Any shipping cost related to returns will be borne by us for Indian residents.

• For Overseas Residents customer has to bear the expenses regarding shipping of the returned product.

Note: In case of handwoven products, there might be slight irregularities which shouldn't be considered as defects or damages.

What's the next step after i raise a return request?

• Upon receipt of your request we shall go through the same. 
• You will get a confirmation email with shipping guidelines once the return request is approved.

• The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact..

Are there any charges for return?

• There are no charges for return.
• For Indian Residents Pickup for the product will be done from our end.

• Any cost with regards to return of the product will be borne by us.