



Return and Cancellation Policy
- SAFETY FIRST
We are committed to ensuring a 100% Purchase Protection to customers by offering them genuine products, robust & secure payment gateways and easy returns for items purchased on
- EASY RETURNS
Looking at returning/exchanging your product? It’s simple. You have to raise a return request within 3 days of delivery of the product.
- HOW CAN I RAISE A RETURN REQUEST?
Please reach out to theweaverbanaras@gmail.com within 3 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.
- One can raise a return request within 3 days of delivery of the product.
- No return/exchange request will be accepted after the given time frame.
- Any cancellation request will be accepted only before dispatch of the order.
How do i return?
To raise a return request send us a direct WhatsApp message from the chat button on website with following credentials:
- Order Number
- Photo of the product you intend to return
- Reason for returning the product
What items are returnable?
- Only unstitched garments (saris, stoles and dupattas) are eligible for returns.
- The item shouldn't have been used in any way.
- They must be in original condition.
- For clothing unwashed and unworn.
- In the original packaging with all the tags etc.
Note: Returns will not be initiated for the sarees, if blouse has been stitched or fall/pico has been done.
Orders with manufacturing defect/in damaged condition or dispatch of incorrect item.
- If you receive your order in a damaged condition or with any manufacturing defect or it's not the product you ordered email us at theweaverbanaras@gmail.com within 24 hours of receiving the product.
- In this case we will replace the product at no extra cost. If replacement is not possible we will let you choose an alternate product of the same value.
- Any shipping cost related to returns will be borne by us for Indian residents.
- For Overseas Residents customer has to bear the expenses regarding shipping of the returned product.
Note: In case of handwoven products, there might be slight irregularities which shouldn't be considered as defects or damages.
What's the next step after i raise a return request?
- Upon receipt of your request we shall go through the same.
- You will get a confirmation email with shipping guidelines once the return request is approved.
- The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact..
Are there any charges for return?
- There are no charges for return.
- For Indian Residents Pickup for the product will be done from our end.
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Any cost with regards to return of the product will be borne by us.